25 Décembre 2020
I hate my sleep number bed- not enough cushioning and I am so uncomfortable. Has anyone tried the sleep number varicose mattress topper? I hate to spend another $ for it when they don’t allow you to return it if it doesn’t work. Their policy is they will let you exchange for something else, but there is nothing else. I’ve bought less expensive foam pads but they don’t last.
It’s very sad that a company would have a sales staff that would intentionally mislead their customers like that . I wish I would have found this site sooner. Another dissatisfied customer of the sleep number bed! I am so horrified that I spent over $3000 on this bed and the trench effect set in after only a year. By the way, it’s just me in the bed and I weigh 120 pounds. I’ve had the mattress about 2.5 years now and I’m in so much pain. I sleep fine in my guest bed with a $350 Costco mattress.
As others have said, it’s a overpriced air mattress. We have had ours about 5 years, and paid $5k for it (on ‘sale’) and I’ve never liked it. I have back problems, and every night in it is really bad. I end up sleeping in guest room most nights now.
I have called twice for them to come get this bed and they just don’t want to do it. First they send out a thicker mattress pad, then I’m told I need a lower number because of the thicker pad. Calling tomorrow but judging on all these reviews, I will bet I’m stuck with this crap. My son ever moves out and this junk is going in our guest room, bet guests won’t stay long after being on this “bed”. Good luck if you read this and buy one of these Sleep Number beds anyway. Have had the Limited Edition Innovation Series for 3 years . I called customer service, they were closed.
As I was describing the problem I was hung up on 5 separate times. This company charges exorbitant prices and provides poor tech support. Obviously, they do not value their customers. We spent almost 6,000 dollars on a sleep number bed. We were not informed until time of payment that a remote is not included in the price of the bed. The company wants an extra 40 dollars for a remote.
I had already followed their trouble shooting videos and their answer was to do those things first. When I told them I had first done that before calling they then tried to sell me a replacement of the air mattress part. When I tried to explain that isn’t leaking – I had already told them the holds air test worked – so why do I need a mattress they then said I needed a pump. SleepDream™ Pillow told them I had already seen a generic replacement pump online (airbedrepair.com) for less than $300. They said if I used that it would void my entire so called warranty .
I don’t even want to deal with customer service. Got our twin xl sleep number beds in April 2019. I wish I had seen these comments because I’d have never bought this “bed”. My shoulders hurt A LOT and my lower back.